The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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Please enter a Product Number to complete the request. Unable to determine warranty status. See the following section for details on accessing the lift assemblies and components.

HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

Asia Pacific and Oceania. There is a build-up of of cured ink on the media belt.

The Virtual Agent is currently unavailable. This product has been exchanged for a new or refurbished product. Clear any foreign debris, such as dust, from between the encoder strip and the reader. Learn more about HP’s privacy policy.

The strip is held in place by friction only, and can slip out of position. To test the lift assembly motion, have one person operate the control panel while a second person observes the mechanical motion of the lift assembly. Warranty withdrawn refurbished product: Verify that the encoder strips are clean and fully seated into their brackets.

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HP Scitex FB500 Industrial Printer Troubleshooting

Correct any problems found. Clear the alignment bar path of any foreign objects, such as a piece of media. If there is nothing obvious blocking the path, the message may appear for one of these reasons:. This product was designated to be returned to HP. See the following section for details on accessing the lift assemblies. Europe, Middle East, Africa. Ensure that the encoder strip 4 in Figure 3 is properly positioned in its holder. Please try again shortly. Modify your browser’s settings to allow Javascript to execute.


Check both ends of the bar and both lifting assemblies user end and service end for any mechanical problems and correct any issues. Touch the Up and Down buttons on the control panel to move the alignment bar up and down. Please wait while we process your request.

Already have an HP account? Do not attempt to remove the input roller assembly. Any warranty support needed would be completed by the third party that sold the product. Verify that the mechanical links between the bar and the actuator assembly are secure and not catching or binding on any other printer components. The Virtual Agent is currently unavailable. If The alignment bar hit something message continues to appear up the control panel after cleaning and troubleshooting the printer, then the alignment bar may require recalibration.

This process can take several minutes depending on the number of warranties being checked.

Compare the position of the alignment bar strip against the strips in the other lifting assemblies and reposition it as necessary.

The encoder strips for the lift motors are dirty, out of place, or otherwise not allowing for normal operation. We are unable to determine your warranty status for the product and serial number provided.


Product has been exchanged: Warranty removed from product: Thus, the warranty has been removed from this product. Select from the products you own. Any electrical cabling is not visible in this view. One or more of the values entered is not permitted. See your browser’s documentation for specific instructions. Choose a different product series. Please try again shortly.

See your browser’s documentation for specific instructions. Carefully inspect and observe the alignment bar and lifting mechanisms for any binding, obstruction, or other problem.

Product sold without warranty: Detail of the service-end alignment bar lifting assembly. This product was sold by a reseller. The alignment bar hit something while moving message appears on the control panel when the alignment bar is unable to move normally. In the following figures, only the service end of the printer is illustrated.

If you are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance. Service-end view of lifting assemblies. Asia Pacific and Oceania.

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